Fresh sourdough is naturally crisp when it comes out of the oven. During cooling, moisture moves from the centre of the loaf toward the surface, and the crust may gradually become less brittle.
A properly baked crust remains easy to bite and slice. It protects the crumb without feeling like a shell.
A problem crust is noticeably thick from the moment the bread is cut. It may be very dark, but it can also remain surprisingly pale. Its thickness, dryness, and toughness matter more than colour alone.
Before changing the recipe, look at where the crust is hardest. If only the bottom is affected, the problem is probably concentrated heat from below. If the entire loaf has a heavy shell, the cause is more likely related to baking time, temperature, steam, or dough hydration.